Category Archives: Uncategorized

The concept of the “soft phone” has been around a long time – so why do they all still look the same (boring) and why do they still support basic call control only? Sure, you can put software running on your agent desktop that offers some call control functionality, and maybe it even incorporates a… Read More: Envoy® Updates – Building a “Better” Soft Phone, Part One »

With all the contact center technologies available today to make your contact center more efficient, more customer friendly, more productive, and well, just more; how do you know what YOU need?  Further, how do you know if it really does make your contact center more efficient, customer friendly, or productive?   Maybe you have an IVR… Read More: Contact Center Technology – How Do I Know and Where… »