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VEXIS means VIP Service before, during and after every engagement. Our speech, web and mobile-text-enabled customer portal provides fast, easy, state-of-the-art access to our expert team.
We have extensive, documented processes for troubleshooting, problem resolution, escalation and feedback, including a written VEXIS Support Handbook for customers. We follow up on every call and collect feedback on every incident to assure customer satisfaction and continuous improvement.
Our dedicated staff routinely receives ratings of 95% or more on trouble-ticket resolution surveys. Support options include 11×5 (7am-6pm CST) and 24×7.
Customers who choose VEXIS stay with VEXIS … read their comments.
VEXIS Managed Services protects your investment while reducing overhead
Extend your IT resources and expertise without headcount
Optimize system performance and availability with fail-safe remote monitoring and management
Minimize agent and caller disruption by installing critical updates, and performing routine maintenance at your convenience
Provide regular hardware and software health-check, capacity analysis and provisioning reports and recommendations
Schedule periodic on-site training, inspection, integration and network testing, and strategy meetings
Let VEXIS manage your multi-vendor, on-premise hardware, software and network infrastructure from our state-of-the-art facilities. We offer strict SLAs, and a range of options that can be tailored to your specific requirements.
Let VEXIS host your interactive information, communications and transaction applications
VEXIS Outsourcing ranges from basic IVR applications to sophisticated offerings that include speech recognition and integrated multi-channel access
State-of-the-art data centers utilize the latest advances in security technology, making your systems safe from unauthorized access
Multiple networked locations, each with redundant power, backup, HVAC, fire detection and suppression systems significantly reduce fire, earthquake, tornado, hurricane and other disaster risks.