Category Archives: Troubleshooting Tactics

Troubleshooting Tactics – Part 1

At VEXIS Systems, we take pride in our knowledgeable and well-trained staff of support technicians and constantly strive to provide our customers with 100% satisfaction when resolving an issue.  While product knowledge and continued training and education are key factors in the success of our support group, the core of our expertise lies in problem… Read More »

Troubleshooting Tactics – Part 2

In a previous issue of the VEXIS Voice, I discussed some of the tactics for effective troubleshooting that we successfully employ at VEXIS Systems. Much of the process we use for solving problems was derived from “The 10 Step Universal Troubleshooting Process” by Steve Witt. Here are a few of the steps we discussed in… Read More »