solutions-bg2VEXIS RIVR (Rapid IVR)

RIVR utilizes our VXML application framework toolkit, which allows for rapid development of IVR applications at a greatly reduced cost of traditional development. The framework provides standard connectivity to back office data sources using ENVOY® middleware and includes standard reporting for system and application level reporting through ERA.  RIVR supports both Speech Recognition and touchtone solutions. RIVR offers application templates for Banking, Utility (Gas, Electric, & Water), Healthcare and Insurance. RIVR has also been integrated with multiple CTI platforms to provide cradle to grave reporting along with CTI Screen pop.

Contact us today to find out more about RIVR!