Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
The Virtual Interactive Analyst (VIA) IVR reporting application logs every call and provides end-to-end call reporting, monitoring, and alerting, allowing call center managers, line-of-business managers, and operations staff to quickly and easily see how effectively callers are using the IVR. VIA identifies what callers are doing in the IVR, IVR problem areas, and ineffective IVR call flows maximizing the number of callers that can be satisfied through self-service. VIA is cost effective, quick to deploy, and supports most major IVR platforms.
Dialogic Corporation is a leading provider of open systems platforms to both the Enterprise and Service Provider markets. The platforms enable converged communications, allowing service providers, developers and system integrators to deliver services, content and applications using multimedia processing and signaling technologies. Information about Dialogic is available at www.dialogic.com.
Whether you need a totally custom built complex application or a simple one-time application, Enacomm has the resources, expertise and solutions your organization needs. Whether it's a solution requiring a basic IVR or voice application template, automating customer surveys, managing high volume automated faxing, or the more sophisticated challenge of utilizing speech voice recognition; integrating seamless, secure internet offerings or wireless applications, Enacomm is the one voice….one source…one communication…for interactive application and communications solutions in the Banking, Utilities, Financial Services, Benefits/Plan Administration, HR, Education, and Healthcare industries. www.enacomm.net
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company’s standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox’s hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox’s award-winning CTI software. For more information, visit www.envox.com.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to http://www.genesyslab.com
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more information, visit www.convergys.com.
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for contact center and communication solutions. From planning to production and optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused test services. As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction. For more information, visit their website at www.iq-services.com.
NMS Communications Corporation (NASDAQ:NMSS - News) is a leading provider of applications, platforms and technologies that make possible the rapid creation and deployment of a broad range of value-added services, from voice mail to IVR to ringback and mobile TV. Visit www.nmss.com for more information.
Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.
TARGUSinfo is the trusted source for name, address and phone data that organizations use as they interact with prospects and customers. To provide this unique level of service, TARGUSinfo has built a foundation of data from the nation’s telecommunications providers, making their information exceptionally precise, relevant and actionable. Drawing from a proprietary network of over 90 data sources, TARGUSinfo uses patented processes to link together the most complete and accurate name, address and phone data possible. Those linked elements also connect to information such as demographics, location, predictive buying behavior and risk-assessment factors. A real-time query-and-response network delivers this exceptional data to TARGUSinfo customers in sub-second speed, whenever their customers need it. For more information visit www.TARGUSinfo.com
Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service. Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment. Visit TuVox on the web at www.tuvox.com.
VoiceObjects is redefining automated phone-based customer service for global 500 enterprises and mobile carriers. By delivering personalized self-service solutions, VoiceObjects enables organizations to enhance each user experience, integrate phone self-service into comprehensive customer service strategies and manage phone self-service applications residing on VoiceXML-based IVR platforms. VoiceObjects is used by leading companies including Adobe, Hershey’s, T-Mobile, Vodafone and Volkswagen Financial Services, providing personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, CA. For more information visit www.VoiceObjects.com