VEXIS Systems believes in superior customer service. As an effort to better serve you, we have established policies and procedures to handle your technical support needs.
A Trouble Ticket system has been developed to expedite this process. Completing Trouble Tickets is your way of letting us know you need help. Once you have completed a Trouble Ticket, a VEXIS Systems Technical Services Engineer will promptly respond.
To establish a trouble ticket, please contact us at 918-663-8080 or toll free at 888-58-VEXIS (888-588-3947) for the Technical Service Department.
Customers also have access to the automated VEXIS Customer Portal to report and track issues by web 24 hours a day, 7 days a week. Although escalation and response time are determined by your service level, the automated service is a great way to open a trouble ticket whenever an issue arises. In order to use the VEXIS Customer Portal, you must have a valid user ID and password. To obtain account access, please contact VEXIS Systems Support at email@example.com or by phone at 918-663-8080 or toll free at 888-58-VEXIS (888-588-3947).
The VEXIS Systems support specialist answering the phone will establish a trouble ticket into the tracking system and will give you a Ticket-ID for further reference. Alternatively you can e-mail us at firstname.lastname@example.org.