IVR

VEXIS supports traditional and IP telephony in mixed- protocol, multi-vendor implementations. We utilize the infrastructure you have as well as the best combination of new components to create seamless, best-in-class automated service environments that enhance caller satisfaction while reducing costs-per-call.

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Speech

Design and integration are always major success factors with voice applications, and the VIP (VEXIS Interaction Process) helps assure a tight, well-defined and well-executed project. To address the special considerations of speech-enabled applications, VEXIS extended VIP – the gold standard of project management – with a set of speech-specific practices.

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CTI

VEXIS CTI does not require wholesale migration of existing infrastructure to a single vendor, which helps our customers enjoy the benefits of CTI, sustain returns on existing investments, and right-size migration and upgrades.

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VoIP

Upgrading aging above-ground contact center systems to utilize Internet Protocol (IP) networks and VoIP can reduce congestion, improve the accuracy of call routing, extend the benefits of CTI, and dramatically enrich the caller experience by unifying voice and data.

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Analytics

ENVOY helps call centers and enterprises maintain operational excellence and service quality, understand and accommodate variable usage patterns, and right-size each component in their caller service environment.  ENVOY is standards-based and platform-independent to unify and extend multi-vendor environments. It consolidates data from disparate sources into formats compatible with a variety of leading reporting and analytics applications. 

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Assessment

A comprehensive VEXIS Assessment evaluates the current state of your customer service and integration systems, and maps these together with your current business and service objectives against best practices, corporate standards, and  the readiness of infrastructure and staff. 

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