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All customers have access to the automated VEXIS Customer Portal to report issues by phone or web 24 hours a day, 7 days a week. Although escalation and response time are determined by your service level, the automated service is a great way to open a trouble ticket whenever an issue arises.
Click Here to access the Customer Portal online
Access the Customer Portal by Phone:
- Call VEXIS Customer Support at 1-918-663-8080, or toll free at 1-888-58 VEXIS (888-588-3947)
- Your company affiliation will be automatically matched by Caller ID (if available). Otherwise, you will be asked to say the name of the company you are calling about.
- You will be given the option to create a new support request or inquire about an existing support request.
- If you create a new support request, you will be asked a brief series of questions to help us determine the severity of your issue.
- You will be asked to say your name for contact and security purposes.
- Depending on the level of your support agreement and the severity of the issue, you may be advised of potential charges for after-hours service. If so, you have the option to submit the support request to be handled on the next VEXIS business day.
- The Customer Portal will confirm your contact information and issue a ticket number for the support request.