Contact us at
Contact us at support@ vexis.com
All customers have access to the VEXIS Customer Portal to report issues 24 hours a day, 7 days a week. Although escalation and response time are determined by your service level, the online portal is a great way to open a trouble ticket whenever an issue arises but you can always e-mail us at support@vexis.com.
To Access the Customer Portal by Phone:
- Call VEXIS Customer Support at 1-918-663-8080, or toll free at 1-888-58 VEXIS (888-588-3947)
- Say “Support”. You will be transferred to our automated VEXIS Customer Portal.
- You will be asked to say the name of the company you are calling about.
- You will be asked a brief series of questions to help us determine the severity of your issue.
- You will be asked to say your name for contact and security purposes.
- Depending on the level of your support agreement and the severity of the issue, you may be advised of potential charges for after-hours service. If so, you have the option to submit the support request to be handled on the next VEXIS business day.
- The Customer Portal will confirm your contact information and and VEXIS Systems Technical Support Representative will be notified.
- Our Support Representative will contact you to engage in resolving your issue.