You’ll find that VEXIS is a rare technology company that provides an exciting work environment and great balance of work and personal life. You'll have the opportunity to enjoy a professional yet casual, work friendly environment. We work hard and have fun too. Offsite, annual company kick-off meetings, quarterly events, and summer sporting leagues give our team a chance to enjoy co-workers away from the office. And talking about offices, we believe in real offices with doors so that you have a comfortable workspace.

VEXIS is committed to excellence in everything we do, from quality products and services to a great working environment with unlimited career development potential.

We’re always on the lookout for great talent and invite you to submit your resume for consideration for current and future openings.  We’re actively filling the following roles:

Technical (Development, Product Management and Support)

Technical Project Manager

Application Support Analyst

Application Developer

Entry Level CTI Developer

Senior CTI Developer

Programmer - IVR

Sales (Inside Sales, Outside Sales & Sales Support)

Senior Account Consultant

Sales Engineer

Email your resume and cover letter to: careers@vexis.com

(no third parties, please)

VEXIS offers competitive salaries and benefits, including:

• 401(k)
• Flexible Spending Account (FSA)
• Health insurance including medical, dental and vision
• Disability
• Life insurance
• Paid vacation
• Bereavement, jury duty, and military service leave
• Employee recruitment incentives
• Employee and family activities
• Sponsored events and parties

Technical Project Manager

Project Management

• Create and manage execution of project initiation activities including developing meeting agendas and conducting internal and external project kickoff meetings.
• Create and manage execution of project plans and revise as appropriate to meet changing needs and requirements.
• Create and manage the execution of General Solution Design (GSD) and Detailed Design Specifications (DDS) documents.
• Manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by project team before passing to client.
• Effectively apply the VEXIS Project Management methodology and enforce project standards.
• Prepare for engagement reviews and quality assurance procedures.
• Minimize VEXIS Systems’ exposure and risk on projects.
• Ensure project documents are complete, current, and stored appropriately.
• Track and report team hours and expenses on a weekly basis.
• Manage project budget from inception to completion.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.
• Understand VEXIS Systems’ pricing model and billing procedures.
• Assure project legal documents are completed and signed.
• Assist with proposal efforts including completing Statements of Work (SOWs) and Level of Effort (LOE) assessments.
• Gain and maintain technical proficiency in call center automation technologies, including Interactive Voice Response (IVR) and Computer Telephony Integration (CTI).

Communication

• Facilitate team and client meetings effectively.
• Hold regular status meetings with project team.
• Keep project team well informed of changes within the organization and general corporate news.
• Effectively communicate relevant project information to superiors.
• Deliver engaging, informative, well-organized presentations.
• Resolve and/or escalates issues in a timely fashion.
• Understand how to communicate difficult/sensitive information tactfully.

Client Management

• Manage day-to-day client interaction.
• Convey VEXIS Systems’ message effectively in both written and oral business communications.
• Set and manage client expectations.
• Develop lasting relationships with client personnel that foster client ties.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Build a knowledge base of each client's business, organization and objectives.
• Identify business development and "add-on" sales opportunities as they relate to a specific project.
• Follow up with clients, when necessary, regarding unpaid invoices.

Experience Required

• Bachelor’s or Master’s Degree
• Knowledgeable in MS Tools, Word, Excel, Project
• 5 – 10 years IT Project Management Experience
• Call Center Automation Technologies including IVR and CTI

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Application Support Analyst

Application Support responsibilities include providing outstanding customer experiences, trouble shooting, determining the root cause of problems, and solving issues with customer hosted or internal applications and/or configurations.  Our ultimate goal is to have a customer contact that promotes long-term relationships between our clients and their customers. This position requires knowledge of both customer service and technical skills.  

This position also will serve as an application maintenance and small projects applications programmer from time to time.

Application Support Analyst Job Responsibilities and Qualifications:

• Successful candidate will have a CS, MIS or Engineering degree, or equivalent experience with at least 4 years programming experience
• Troubleshoot programs and systems by talking to customers and logging on to customer’s servers to resolve technical problems
• Perform additional system and application troubleshooting to resolve complex issues with IVR self-service applications, MS IIS web applications, CTI applications, telecom issues, PBX’s, MS Windows Server operating systems, and TCP/IP networking and connectivity, etc.
• Able to effectively prioritize multiple projects and tasks
• Learn Edify/Intervoice programming language as well as other key VEXIS technology components
• Handle secondary on-call rotation after hours being able to get home or the office within 30 minutes during on-call week
• Display ability and willingness to learn new technology
• Demonstrate diligence and strong attention to detail with a solid work ethic
• Excellent English communicate skills – phone and email 

Maintenance and Small Projects Applications Programmer Job Responsibilities:

• Make small to medium-sized changes to existing applications
• Develop small to medium-sized customer applications for new projects
• Able to write code from flowchart
• Ability to recognize possible error conditions and implement code to handle these conditions
• Ability to understand and interface with multiple external resources

Additional Qualifications Preferred:

• Experience with IVR, Speech Recognition, and other call center technologies
• Experience working with telephony systems
• SQL development and/or reporting experience
• Support or Help desk experience
• Bachelor’s degree in MIS or Computer Science

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Application Developer

This position will be focused on the development of external customer projects that involve many applications using different technologies. In the role of application developer, the candidate will work with industry standard telephony platforms to deliver customer projects that consist of IVR, Web, and CTI applications. This position requires that the candidate works well with customer contacts (technical and business users) as well as VEXIS project management and QA personnel to deliver consistent, quality centric applications that meet the customer requirements. Knowledge and understanding of web technologies including HTML, CSS, and JavaScript (DHTML, ASP, AJAX a plus) are required as well as being able to work with major relational database management systems such as SQL Server and Oracle. The candidate must also be able to integrate his/her code with existing systems and be able to use Microsoft Office products to produce documentation associated with each project. Ideal candidates will posses experience with the full life cycle of application development and call center technologies such as CTI, VXML, and speech recognition software.

Responsibilities:

• Develop IVR, Web, and CTI applications to specifications
• Integrate code with customer environment and systems
• Unit test applications to hand off reliable code to QA
• Work with QA to resolve issues found during testing
• Support customer functional, user acceptance, and stress testing
• Document high and low level detail of all code and applicable systems
• Consistently use and evolve development standards and practices

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Entry Level CTI Developer

Key Component:
Product development, with emphasis on CTI and telephony
Design/ Development in Java and C++, C sharp

Responsibilities:

• Help design, extend and develop a complete offering for integrating Service & Support with leading multi-channel Computer Telephony Integration (CTI) solutions.
• Work closely with product management, user experience experts, and other development / QA engineers in prioritizing, scoping and developing CTI projects.
• Provide technical leadership and CTI domain expertise to customers, partners, and other internal teams.

Attributes:

• Extraordinary problem solving ability.
• Strong software engineering skills.
• Ability to work independently and in teams to complete large-scale development projects.
• Ability to drive and lead projects.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to work against tight deadlines in a fast-paced environment.
• Excellent written and oral communication skills.

Education & Experience:

• 1+ years software product development experience, with emphasis on CTI.
• Strong experience with PBX / ACD / IVR / CTI technologies & implementations with CT Connect, Genesys, Cisco, Avaya, Nortel or Alcatel solutions.
• Deep understanding of CTI concepts and features.
• 1+ years of design / development experience in CTI Development.

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Senior CTI Developer

Key Component:
Product development, with emphasis on CTI and telephony
Design/ Development in Java and C++, C sharp

Responsibilities:

• Installation and Configuration of CTI Software (Genesys and Envox CTConnect)
• Desktop Screen Pop/Softphone Integration with 3rd Party Systems
• IVR Integration and Data Collection (Edify, Genesys, Envox, and Intervoice)
• Telephony/PBX/ACD Integration and Consulting
• Work closely with project management, software engineers, user experience experts, and QA testers in prioritizing, scoping and developing CTI projects
• Provide technical leadership and CTI domain expertise to customers, partners, and other internal teams

Attributes:

• Extraordinary problem solving ability.
• Strong software engineering skills.
• Ability to work independently and in teams to complete large-scale development projects.
• Ability to drive and lead projects.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to work against tight deadlines in a fast-paced environment.
• Excellent written and oral communication skills.

Education & Experience:

• 5+ years of CTI design, integration and development
• Strong experience with PBX / ACD / IVR / CTI technologies & implementations with Genesys, CT Connect, Cisco, Avaya, Nortel or Alcatel solutions
• Deep understanding of CTI concepts and features

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Programmer - IVR

• 3-6 years IVR development and support experience (Edify experience preferred)
• 2+ years developing Edify EWF 7.2 or above applications preferred
• 1+ year with Nuance or Scansoft speech recognition
• Demonstrated troubleshooting skills
• Must have good oral and written communication skills
• Experience with Avaya, Nortel or Siemans PBXs a plus
• Bachelors degree

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Senior Account Consultant

Key Component:
Responsible for identifying and closing new Enterprise accounts in an assigned territory or vertical markets. Grows and manages a lead pipeline of active prospects, identifies opportunities through a consultative selling approach, arranges product demonstrations through the web and in-person and then closes deals that create substantial long-term income streams.

Responsibilities:

• Sell IVR and call center products and services to new and existing clients.
• Identify and properly qualify sales opportunities for enterprise-wide IVR and call center initiatives in companies across a wide range of verticals.
• Arrange meetings and present business solutions at the executive level.
• Lead negotiations and successfully overcome objections for deal closure.
• Manage complex sales cycles and multiple engagements simultaneously.
• Work with internal support groups to discover, identify, and meet customer requirements
• Prepare timely and accurate sales forecasts via Company’s internal SalesLogix system.
• Provide high-level project management to ensure the success of potential or current clients.
• Build long-term client partnerships.

Attributes:

• Self driven with “Hunter” or “Closer” mentality with high degree of self-discipline, motivation and focus on results.
• Excellent social, communication, presentation, and negotiation skills.
• Conceptual thinker capable of maneuvering and growing the parameters of an opportunity.
• Ability to work independently and in teams to complete large-scale deals.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to work against tight deadlines in a fast-paced environment.

Education & Experience:

• Successful experience with new account development and large account management.
• Minimum 5 years professional selling experience in technology sales, preferably in areas such as telecom, call center infrastructure, hosted applications, CRM software, CTI, or internet services.
• Proven track record of consistently achieving and or exceeding corporate objectives and quotas.
• Bachelor's degree or equivalent business experience.

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Sales Engineer

Key Components:

• 3+ years software sales engineering experience
• Solid understanding of VoiceXML, Java, J2EE, Web Services, SQL
• Working knowledge of Call Center, IVR, CTI, Telephony, CRM market.

Responsibilities:
Sell consultatively to senior executives and developing a deep understanding of customer business processes and technical landscape. Work in tandem with VEXIS Account Executives to develop and deliver compelling presentations and product demonstrations. Work with VEXIS staff and customer resources to develop hardware recommendations and detailed statement of work documents. Maintain and enhance VEXIS sales demo applications to keep up with product releases and create the professional external image. Develop ROI models based on customer requirements and information. Lead "proof of concept" and "pilot" activities with larger customers involving integration to various call center and data sources, including identification and mapping of Key Performance Indicators (KPI), business workflow processes, and customization of VEXIS solutions to demonstrate value within the customer's unique environment. Work closely with Product Management to instill marketplace requirements into product enhancements.

Attributes:

• Strategic thinker with strong technical aptitude and ability to manage multiple, complex sales opportunities simultaneously.
• Ability to deliver value propositions to customer's senior staff and navigate all key functions within large customer organizations (e.g. IT, Finance, Operations).
• Proven track record of performance in highly technical and competitive sales environments. Confident and energetic team player; professional and team-oriented.
• Excellent written, oral communications and presentation skills.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to work against tight deadlines in a fast-paced environment.Excellent written, oral and presentation communication skills.

Education & Experience:

• 3+ years of Sales Engineering experience in the enterprise software marketplace.
• Experience with industry technologies: VoiceXML, Java, J2EE, SQL, Windows, and Linux. Experience with CRM, Business Intelligence, or Call Center application companies, e.g. Avaya, Genesys, Nortel, Siemens, IEX, Aspect, Siebel, SAP, Peoplesoft, Clarify, Genesys, Cisco, Epiphany, Viecore, and Nuance.
• Vertical market selling experience including Healthcare, Finance, Publishing, Public Sector, and others.
• Business intelligence or reporting technology experience.
• Bachelor degree in a computer science or related technical field.

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