ENVOY_^® is the extensible middleware framework of adaptive data services developed by VEXIS

Companies want to improve customer service as well as reduce costs, but lack of integration or a unified view of multiple applications and data sources is a major inhibitor to both. ENVOY^® is an extensible, standards-based middleware framework of data services that improves both the utilization and reach of backend applications and data for the corporate contact center and beyond. It supports efficient, consistent, high-quality service at every touchpoint, including the web. ENVOY^® can improve the customer experience, increase agent productivity, reduce the cost of service, and provide measurable, actionable input to analytics and reporting systems.

Highlights:

• Platform Independent - Accessible from any IVR or agent desktop system.

• Advanced Architecture - Modular framework utilizes plug-ins for connectivity, monitoring, event notification.

• Enhanced Insight - Integrates and consolidates data to improve quality and usability of analytics and reporting applications.

The VEXIS ENVOY_^® SoftPhone - ESP for agents everywhere!

VoIP slashes call costs and VEXIS ESP boosts agent productivity in centralized, distributed, and home-based agent environments. Intuitive, reliable, and easy to manage and use, ESP extends ENVOY^® data services to the agent desktop. Organizing and expanding a caller’s profile both streamlines and enhances service.

Maximize the benefits of IP networking for your callers, agents, and operations with VEXIS ESP.

Please call us today to learn more, or download the VEXIS ENVOY^® Solutions Overview PDF.