More Than Just Talk...
More Than Just Talk…
VEXIS Systems provides interactive solutions and systems integration to enterprises and call centers in industries ranging from energy, financial services and healthcare to publishing, utilities and government agencies. We have delivered thousands of applications for hundreds of customers, working with leading technologies, and brands. Our core expertise includes Multi-Channel self-service solutions (Voice, Web, & Mobile), Contact center solutions (CTI/Screen Pop, CRM, & VoIP), and Data Integration & Analytics.
We design solutions individually to meet each customer’s unique needs, using the best components from a variety of leading vendors including Avaya, Cisco, Convergys, Genesys, Nuance and our own ENVOY® product suite. As a result, our customers report higher user adoption rates and improved customer experience, all with accelerated ROI. VEXIS solutions deliver results today and evolve readily as business needs change and grow.
VEXIS is more than just talk … please give us a call today to learn more.
Solutions
Solutions for the Growing Business
More than offering products and services, VEXIS assesses the business operations and service requirements of each customer to design and deliver solutions that meet their unique needs today – and will evolve readily as their needs change and grow over time.
Mergers, acquisitions, consolidation and security concerns are creating new challenges for contact centers and enterprises. We specialize in the integration, optimization and security of multi-vendor, multi-channel voice, web, and mobile environments to maximize interoperability, longevity, and return on investment.
VEXIS solutions are state of the market, state of the art, right on the money, and right on time – today, tomorrow and beyond.
Contact Centers
Contact Centers
Companies want to create better ways to service their customers by making information more accessible to them, Unfortunately for too many companies this has led to silo solutions (voice, mobile, web, e-mail, chat, etc.) that do not integrate seamlessly with one another if at all. VEXIS Envoy middleware coupled with our extensive integration expertise provides Customers with a single interface platform for accessing and managing the information across disparate contact center and enterprise systems to create seamless solutions for both self-service and agent-assisted interactions.
Whether it’s a solution requiring a basic IVR or voice application template, automating customer surveys, managing high volume automated faxing, or the more sophisticated challenge of utilizing speech recognition; integrating seamless, secure internet offerings or wireless applications, VEXIS is the one source for interactive application and communications solutions in the Banking, Utilities, Financial Services, Benefits/Plan Administration, HR, Education, and Healthcare industries.
Call VEXIS today to learn more about our contact center solutions.
Enterprises
Enterprises
Enterprises can use voice, web, and mobile applications to extend, distribute, and simplify information, communication, and transaction systems for employees and supply chain partners as well as customers. VEXIS can design enterprise application portals as outsourced or managed systems, or as an extension of existing contact center resources.
Our Enterprise class middleware solution, ENVOY®, is an extensible, standards-based middleware framework of data services that improves both the utilization and reach of existing applications and systems by allowing efficient, consistent, data dissemination at every customer touchpoint, including the contact center, web, and mobile. ENVOY® can help companies improve the user experience, increase employee productivity, reduce the cost of service, all while providing measurable, actionable input to analytics and reporting systems.
Call VEXIS today to learn more about our enterprise voice offerings.