VEXIS Systems provides interactive solutions and systems integration to enterprises and call centers in industries ranging from energy, financial services and healthcare to publishing, utilities and government agencies. We have delivered thousands of applications for hundreds of customers, working with leading technologies, and brands. Our core expertise includes IVR, Speech Recognition, Text to Speech, CTI, VoIP, and Data Integration & Analytics.
We design solutions individually to meet each customer’s unique needs, using the best components from a variety of leading vendors including Genesys, Avaya, Nuance, and Convergys (formerly Intervoice). As a result, our customers report record rates of call completion rates, caller satisfaction, ROI and sustained service from their VEXIS solutions. VEXIS solutions deliver results today and evolve readily as business needs change and grow.
VEXIS is more than just talk … please give us a call today to learn more.
More than offering products and services, VEXIS assesses the business, operational and service requirements of each customer to design and deliver solutions that meet their unique needs today – and will evolve readily as their needs change and grow over time.
Mergers, acquisitions, consolidation and security concerns are creating new challenges for contact centers and enterprises. We specialize in the integration, optimization and security of multi-vendor voice and web environments to maximize interoperability, longevity and return on investment.
VEXIS solutions are state of the market, state of the art, right on the money, and right on time – today, tomorrow and beyond.
Contact Center technologies have advanced by leaps and bounds in recent years, and VEXIS has the consulting, development, and implementation expertise you need to make the most of these new systems.
Our skilled consultants can tune touchtone menus to improve user satisfaction and accelerate adoption of existing self service channels. Our VUI design experts can show you how state-of-the art speech recognition engines can reduce call time, deepen automation opportunities, and create self-service environments callers will love to use. Integration, analytics, and reporting have long been areas of concern for contact center and line of business executives, as well as CIOs.
IP networks are transforming and unifying contact center operations and interactions around the world. Beyond dramatic savings on lines, transfers and metered usage, and home agent opportunities, IP and VoIP expand every aspect of contact center service and integration.
VEXIS integrates disparate contact center and enterprise systems to create seamless voice services in both automated and agent-assisted interactions.
Call VEXIS today to learn more about our contact center solutions.
Enterprises can use voice self-service to extend, distribute, and simplify information, communication, and transaction systems employees and supply chain partners as well as customers. VEXIS can design enterprise voice portals as outsourced or managed systems, as well as an extension of existing contact center resources.
Automated voice systems provide hands-free support for employee interactions such as benefits enrollment and administration - around the clock and around the world. Routine helpdesk interactions such as password reset, and issue reporting and resolution can be more efficient and effective with voice self-service. VEXIS SecureVoice speaker verification controls access, and protects sensitive information with multi-factor authentication that is easy to enroll and manage.
Field service staff must often interface with complex, highly customized ERP systems and many companies still resort to transcribing handwritten forms and notes. VEXIS IVR and Speech solutions integrate seamlessly with these complex backend systems and provide simple, intuitive access from any land and cell phones with almost no training. Supply chain partners can enjoy similar benefits without disrupting their PC, network, and security configurations.
Call VEXIS today to learn more about our enterprise voice offerings.