Extending the reach of the contact center beyond the voice channel can improve the qualify of customer interactions, extend interactive applications to employees and supply chain partners, make interactions richer and more consistent on every channel, and reduce the overall cost of interactions.
Busy call centers can reduce or eliminate costly, frustrating service queues, utilize multi-channel solutions to make tasks such as password reset faster and more secure, and create a seamless environment for all users.
VEXIS not only enables mobility for customers, we use it ourselves. VEXIS Support has both speech-enabled and web portals, which are integrated and linked to our service staff with outbound voice, email, and mobile notifications. As a result, we are more responsive and able to route escalations more effectively 24 hours a day.