ENVOY helps call centers and enterprises maintain operational excellence and service quality, understand and accommodate variable usage patterns, and right-size each component in their caller service environment.
ENVOY is standards-based and platform-independent to unify and extend multi-vendor environments. It consolidates data from disparate sources into formats compatible with a variety of leading reporting and analytics applications.
ENVOY collects and integrates raw data from contact center and enterprise systems, and uses flexible business rules to aggregate and transform it into formats that are more understandable and actionable by agents, as well as analytics and reporting tools.
No matter how many systems from how many vendors, the VEXIS ENVOY suite of middleware delivers the data services and information processing tools enterprises need to improve performance and productivity, and transform and analyze information for continuous improvement in the call center and beyond.